Journey Planner for Call Centres
As well as public journey planners on the internet, information forms are provided that are specifically for call centres. These differ from usual internet information by having enhanced and faster entry facilities. The main focus is on functionality rather than design.
One of the enhanced entry facilities is the one-field search. Journey planner interfaces for call centres are similar to those for public users. However they have enhanced facilities and are designed for fast entry. This is archieved by usage of function keys and the support of an entry syntax.
Example of finding XXXXXXX:
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The entry does not just return "Karlsruhe Central Station" but also an "important location" that is a phonetic match.
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The result of a journey information request can be controlled with numeric keys, with 1 representing the first item of information that is displayed on the screen.
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